Refund policy
We accept returns on eligible items within 10 days of delivery.
To be eligible for a return, items must be:
- Unworn, unused, and in original condition
- In original packaging
- Accompanied by proof of purchase
- Items must be returned in a condition suitable for resale.
Non-Returnable Items
For quality and exclusivity, the following items are final sale:
- Clearance or final sale items
- Gift cards
- Custom or personalized items
Refunds
Once your return is received and inspected, we will be notified.
Approved refunds will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error or a defective item.
Exchanges
We only replace items if they are damaged, defective, or incorrect upon arrival.
To request an exchange, please contact us within 10 days of delivery.
Return Shipping
Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.
Damaged or Incorrect Items
If your order arrives damaged, incorrect, or not as expected, please contact us immediately with:
- Your order number
- Photos of the item and packaging
We will review and resolve the issue promptly.
How to Start a Return
To initiate a return, exchange, please contact:
Email: Info@ShopRaceRoyalty.com
Phone: (559) 368-7337
Please include your order number and reason for the request.
